Refund policy

Flowxwear Return & Refund Policy

Last Updated: October 21, 2026

At Flowxwear, we want you to feel confident when shopping for your next leather jacket or coat. This Return & Refund Policy explains how returns, refunds, size exchanges, and order cancellations work for purchases made through our online store. This policy applies to orders shipped to customers in the United States and is subject to applicable consumer protection laws.

1. Return Eligibility

You must submit your return request within 7 days of delivery.

To qualify for a standard return, your item must:

Be unworn and unused.
Be in its original condition, without damage caused by wear, misuse, or alteration.
Include its original tags.
Be returned in its original packaging where available. If the original packaging is unavailable, suitable protective packaging may be used.
Include your order number or other proof of purchase.

Items that have been worn, washed, altered, or damaged through misuse may not qualify for a standard return, subject to applicable law.

All returns must be reviewed and approved by Flowxwear before the item is shipped back. Submitting a return request does not automatically mean that the return has been approved.

2. How to Request a Return

To request a return, follow these steps:

Email us at sales.flowxwear@gmail.com within 7 days of delivery.
Include your order number and the name of the item you wish to return.
Explain the reason for your return.
If your item is damaged, defective, or incorrect, attach clear photographs showing the issue.
Wait for our support team to review your request and provide return approval, the return address, and shipping instructions.

Please do not ship an item back until your return has been approved and you have received the correct return instructions. Items sent without prior approval may experience processing delays.

3. Return Address and Shipping Instructions

Flowxwear provides return addresses and shipping instructions individually after reviewing and approving a return request.

Please contact sales.flowxwear@gmail.com before sending any item back. Do not send returns to an address obtained from an unverified source or assume that the original shipping address is the correct return address.

4. Return Shipping Costs

For standard returns, including returns due to size preference or a change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, Flowxwear will cover the applicable return shipping costs, subject to review and confirmation of the issue.

Customers should contact our support team before arranging return shipping so that the correct process can be provided.

5. Refund Policy

Once an approved return is received, Flowxwear will inspect the item to determine whether it meets the applicable return conditions.

We will notify you of the outcome of the return review.

If your return is approved, your refund will be issued to the original payment method or provided as store credit, depending on the arrangement applicable to your order.

We aim to process approved refunds within 5–10 business days after return approval. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable for standard returns, where permitted by applicable law. Shipping charges for damaged, defective, or incorrect items will be handled in accordance with applicable legal requirements.

No restocking fee will be charged for returns.

Nothing in this policy limits any refund rights or deadlines required by applicable law.

6. Damaged, Defective, or Incorrect Items

We want every Flowxwear order to arrive as expected. If you receive a damaged, defective, or incorrect item, please report the issue within 7 days of delivery.

Email sales.flowxwear@gmail.com and include:

Your order number.
A clear description of the problem.
Clear photographs showing the damage, defect, or incorrect item.

Our support team will review the information and explain the available resolution, which may include a return, refund, replacement, or another appropriate remedy, depending on the circumstances and applicable law.

Flowxwear will cover applicable return shipping costs for confirmed damaged, defective, or incorrect items. Please wait for our instructions before shipping the item back.

7. Size Exchanges

Flowxwear offers size exchanges only, subject to approval and product availability. Colour exchanges are not offered under this policy.

To request a size exchange:

Email sales.flowxwear@gmail.com within 7 days of delivery.
Provide your order number, the item name, and the size you would like instead.
Wait for confirmation of eligibility, availability, and return instructions.
Ship the original item only after your exchange request has been approved.

Customers are responsible for applicable shipping costs for standard size exchanges. If the original item is confirmed to be defective or incorrect, Flowxwear will cover applicable return shipping costs.

If the requested size is unavailable, please contact our support team to discuss the available options. Any refund or other remedy will be handled in accordance with applicable law.

8. Items That Cannot Be Returned

There are no additional product-category exclusions under this policy beyond the standard return conditions described above.

Items that have been worn, washed, altered, or damaged through misuse may not qualify for a standard return, subject to applicable law.

This section does not exclude any return, refund, replacement, or other remedy that is required by applicable law.

9. Order Cancellations

Customers may request to cancel an order within 24 hours of placing it by emailing sales.flowxwear@gmail.com.

Please include your order number and clearly state that you wish to cancel the order.

Cancellation requests are subject to order status and processing arrangements. Submitting a cancellation request does not guarantee that the order can be stopped if it has already progressed through processing or dispatch.

If an order cannot be cancelled, customers may contact our support team to discuss the options available under this policy and applicable law.

Nothing in this section limits cancellation or refund rights required by applicable law.

10. Contact Us

If you have questions about returns, refunds, size exchanges, damaged items, or order cancellations, please contact us:

Brand: Flowxwear
Email: sales.flowxwear@gmail.com
Shipping destination: United States

Please include your order number in your message so that our team can assist you efficiently.

Thank you for choosing Flowxwear. We appreciate your trust in our brand and are committed to handling eligible return and refund requests fairly and transparently.